About Temkinsight
A Movement for Good
After decades of recognizing the vast opportunities and addressable challenges in human-centric leadership, Bruce Temkin launched temkinsight with the vision of creating a movement centered on “Humanity at Scale.” Through published content, speaking engagements, and various large-scale initiatives, Bruce aims to inspire a shift in how leaders think and act, ultimately fostering a positive impact on humanity.
About Bruce Temkin
Human Experience Luminary
Bruce Temkin is a visionary in the field of human experience management. He helps organizations drive and sustain success by deeply understanding and serving their key stakeholders—customers, employees, and the communities in which they operate.
Often referred to as the “Godfather of Customer Experience,” Bruce helped pioneer the fields of Customer Experience, Employee Experience, and Experience Management. His work has shaped how organizations think about trust, loyalty, purpose, and empathy as drivers of lasting success.
Drawing on his background as an engineer, Bruce brings a systems view to his work—studying how environments, processes, and technologies influence what people think, feel, and do. He has defined and advanced leading-edge practices across areas such as customer insights, employee engagement, and experience design, uncovering the often-overlooked forces that strengthen or erode the bonds between organizations and the people they serve.
Bruce has built and led several global organizations, including the Qualtrics XM Institute, the Customer Experience Professionals Association, and Temkin Group. Earlier in his career, he was a vice president at Forrester Research, where he served as the firm’s most-read analyst for 13 consecutive quarters.
As a highly sought-after keynote speaker, Bruce shares his insights with audiences around the world, inspiring leaders to reimagine success by elevating human experience. His work continues to influence how organizations align business outcomes with the well-being of the people they touch.
Bruce's Expertise
Transforming Large Organizations
For over two decades, Bruce Temkin has been a trusted advisor to many of the world’s leading brands, helping them navigate the ambiguity, complexity, and uncertainty driven by my major technology shifts like the Internet economy, cloud computing, digital transformation, and experience management. His success is based on a unique set of skills:
Bruce Temkin
Catalyzing
Industry Change
For more than twenty years, Bruce has been a leading catalyst for shaping many important technology-driven industry trends. Here are some of his efforts:
