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Bruce Temkin’s Long Bio:

Bruce Temkin is a luminary in human experience management and large-scale transformation. He is known for his rare ability to simplify complexity and help leaders navigate change and uncertainty. His work bridges behavioral science, disruptive technologies, and organizational culture to drive human-centric strategies that deliver sustainable results at scale.

A highly sought-after keynote speaker, Bruce blends deep expertise with an engaging, thought-provoking style. He challenges audiences to think differently and offers practical insight to those facing some of today’s most urgent leadership dilemmas. Whether in the boardroom or on stage, he helps executives find clarity in ambiguity—and turn purpose into action.

Widely recognized as the “Godfather of Customer Experience,” Bruce played a foundational role in shaping the fields of Customer Experience (CX), Employee Experience (EX), and Experience Management (XM). As the founding leader of the Qualtrics XM Institute and co-founder of the Customer Experience Professionals Association (CXPA), he helped catalyze the global human experience movement—building communities, defining core practices, and launching industry-leading certification programs that have shaped a generation of professionals.

Bruce currently leads Temkinsight, where he publishes the weekly Humanity at Scale newsletter and hosts the Humanity at Scale: Redefining Leadership podcast. These platforms explore what it means to lead with purpose, elevate humanity within systems, and spark change that endures—especially within large, complex organizations.

Earlier in his career, Bruce was the managing partner of Temkin Group, a highly regarded research and consulting firm that helped many of the world’s top brands engage the hearts and minds of their employees and customers. Prior to that, he served as a vice president at Forrester Research, where he led multiple analyst teams and was the firm’s most-read analyst for 13 consecutive quarters.

Bruce holds a bachelor’s degree in mechanical engineering from Union College and a master’s degree in management from the MIT Sloan School of Management.

At the core of Bruce’s work is a powerful belief: success and humanity are not trade-offs—they are fundamentally intertwined. He believes that leading in a human-centric way isn’t just a better approach—it’s the only path to sustainable success.

Bruce Temkin’s Short Bio:

Bruce Temkin is a luminary in human experience management and large-scale transformation. Known as the “Godfather of Customer Experience,” he helped define the fields of CX, EX, and XM, co-founded the Customer Experience Professionals Association (CXPA), and led the Qualtrics XM Institute. With a rare ability to simplify complexity and guide leaders through disruption and change, Bruce’s work bridges behavioral science, disruptive technologies, and organizational culture to drive human-centric strategies that deliver sustainable results at scale.. He now leads Temkinsight, where he publishes the Humanity at Scale newsletter and hosts the Humanity at Scale: Redefining Leadership podcast—spotlighting bold thinkers who are reshaping leadership around empathy, purpose, and trust. He believes that leading in a human-centric way isn’t just a better approach—it’s the only path to sustainable success. 

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