The Secret to Humanizing Digital Systems? Conversations

The Secret to Humanizing Digital Systems? Conversations

Swipe, tap, click—modern life has collapsed into frictionless micro-transactions. We order dinner without speaking to a waiter and approve expenses without seeing a coworker. Efficiency is soaring, yet something vital leaks out of these seamless flows: the electric...
Redefining Success: From Point of Sale to Point of Value

Redefining Success: From Point of Sale to Point of Value

Sales without customer value is like a Ponzi scheme—it feels good in the moment, but it’s destined to end badly. Too many organizations are hyper-focused on selling products and services, fixating on short-term metrics like sales targets and revenue recognition points...
The Anatomy of Trust: What Breaks It—and What Builds It

The Anatomy of Trust: What Breaks It—and What Builds It

Trust is everywhere in business—but rarely treated like it matters. It shows up in values statements, leadership models, and culture decks. But for something so frequently discussed, it’s surprisingly misunderstood. Most organizations treat trust as something you can...