by Bruce Temkin | Apr 1, 2025
The Six Laws of Customer Experience was originally published in July 2008 by Temkin Group, and then updated a few time after that before becoming a part of the XM Institute library. It is one of my most read pieces of content, and the content remain extremely...
by Bruce Temkin | Mar 25, 2025
Are Your Employees Showing Up or Stepping Up? What if your employees didn’t just show up to work—but showed up energized, invested, and eager to make an impact? Imagine a workplace where people don’t just check off tasks to stay out of trouble but take ownership,...
by Bruce Temkin | Mar 18, 2025
Note: I originally published this article on XM Institute in August 2021, and it remains as relevant today. I’ve had the opportunity to work with 100s of organizations from just about every industry and every part of the world. While each situation is somewhat...
by Bruce Temkin | Mar 11, 2025
What makes a leader truly great? It’s not power or titles—it’s the ability to inspire change, uplift others, and make a lasting impact. As I spend time in South Africa, I find myself reflecting on the remarkable leaders this country has produced. Their stories...
by Bruce Temkin | Mar 4, 2025
I’m here in South Africa, and one idea keeps coming back to me: Leadership isn’t about power. It’s about people. There’s something deeply different about the way people interact here. Whether I’m walking through a market, talking to a local business owner, or...
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