Want To Understand People? Meet The Human Experience Cycle

Want To Understand People? Meet The Human Experience Cycle

  What if you could predict exactly how people respond to every interaction with your organization? Imagine a framework that not only explains human behavior but also gives you the tools to influence it. Sound good? Read on. Every organization’s success hinges...
Leaders: Look In The Mirror When Employees Go Awry

Leaders: Look In The Mirror When Employees Go Awry

This weekend, I traveled to Las Vegas to watch the NBA Cup games with my son-in-law. We stayed at the Park MGM because of its proximity to T-Mobile Arena. Following instructions from MGM, I checked in through their app earlier in the day. Since we weren’t arriving...
Bias Denialism: A Leadership Blindspot

Bias Denialism: A Leadership Blindspot

“I’m not biased.” No matter where, when, or how confidently people say this, it’s always false. You might feel uncomfortable with that statement, and that’s understandable. There’s a strong negative connotation with being biased, so we often try to avoid the label....